1. Introduction

Welcome to Skyelux Go ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website go.skyelux.com and use our vacation rental platform services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or list a property
• Contact us for support
• Sign up for our newsletter or promotional communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and government-issued ID information
• Payment information (credit card details, billing address)
• Profile information (profile picture, preferences)
• Communication data (messages, reviews, support inquiries)
• Travel preferences and booking history

2.2 Automatically Collected Information

When you visit our platform, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages you view and links you click
• Time and date of your visit
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Facilitate bookings and property listings
• Process payments and prevent fraud
• Communicate with you about your bookings, account, or customer service inquiries
• Send you marketing communications (with your consent)
• Improve and optimize our platform through analytics
• Enforce our Terms of Service and prevent illegal activity
• Comply with legal obligations and respond to legal requests
• Provide personalized AI-powered recommendations and features

4. How We Share Your Information

We may share your information with:

4.1 Property Hosts and Guests

When you make or accept a booking, we share relevant information between hosts and guests to facilitate the reservation.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Email service providers
• Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Protect the safety of our users

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Object: Object to processing of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell your personal information.

13. GDPR Compliance (EU Residents)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your information based on legitimate interests, contractual necessity, consent, or legal obligations.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

15. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at: